Online orders are processed Monday through Friday, excluding holidays. In Online orders are processed Monday through Friday, excluding holidays. Orders that are in stock will ship within 1 to 3 weeks, depending on which item was ordered. Holidays and peak sales periods may affect your shipping timeframe.
Most of our items are made custom, and therefore may take up to 8 weeks to arrive. Please be patient with your order. We will email you an update of your order, once it is processed.
Once an order has been made and shipped, you can not cancel the order.
All items are FINAL SALE.
All of our Smart D2 Playrooms items are custom made, and are not returnable.
If an item was damaged when it was shipped, please take a photo and email it to firstname.lastname@example.org. We will need proof of the damage and will do our best to get a replacement for you. There may be shipping/ return costs, if needed by the manufacturer.