PROJECT Playroom Return Information

Orders are processed Monday through Friday, excluding holidays. Holidays and peak sales periods may affect your shipping timeframe. Once an order has been processed, it cannot be canceled. Please email us immediately after submitting your order if you changed your mind. We can be reached at:

Almost all of our Project Playrooms items are custom made especially for you with love, and are therefore NOT RETURNABLE. The only exception are our Monkey Bars. Please notify us within 60 days of receiving your Monkey Bars and tell us whether you want to cancel the order and receive a refund or exchange the item. The Monkey Bars need to be unused and in their original boxes to be eligible for return. We are unable to refund any delivery charges you may have been charged at the time of ordering or pay for returns postage.

We will issue a refund for the full cost of the goods within 14 days of receiving them.

In the rare occasion that an item arrived damaged or that you received the wrong item, please take a photo within 24 hours of delivery and email them to If we are unable to replace your item we will process a refund.